Privacy Policy

We are required by law to clearly and simply explain what personal data we collect and the reasons why we collect it.

We collect the bare minimum of personal data and use it only for the core business purposes of accounts, record keeping and the delivery of goods.

Who are we?

Virtual Yarns Ltd is a company registered in Scotland
Registration number at Companies House, Edinburgh, is SC 394836

Business Premises –
Virtual Yarns
Suite 2/8
60 Brook Street
GLASGOW, G40 2AB
SCOTLAND, UK

How do we collect your personal data?

Directly from you when you fill in our online order form with your contact and transaction details or when you sign up for our newsletter.

Also, if you send us an email then we will obviously receive your email address.

How Do We Store Your Personal Data?

Customer order data is stored securely on our website, in our dedicated orders email account and in our tax records dating back 6 years. Our Virtual Yarns website automatically strips personal data from orders held on the website after a period of one year. 

Our customer accounts are stored securely on our website and can be deleted on request.

Our monthly newsletter subscription list is stored on Mailchimp.

Email enquiries are stored on our dedicated email account, and are deleted along with your contact information after the enquiry has been dealt with.

How long do we keep your personal data?

If you have opted to receive our newsletter then we will keep your contact data until you unsubscribe, at which point we will delete it. If you order from us without opting to receive our newsletter then we will keep your contact details for 12 months before deleting them. We will delete them sooner if you request us to do so.

UK tax laws require us to keep all accounting and transaction data for 6 years following the submission of our tax return.

Can I insist that my personal data is deleted from your records?

Yes, it is your statutory right to do so. We will delete your personal data on request, apart from any current transaction data that we must retain for tax purposes.

Do we share personal data with any third parties?

Our Newsletter

The Virtual Yarns newsletter is entirely opt-in. You only receive it if you have checked the “I would like to receive...” box at checkout, or you have signed-up on the Follow Us page. You may unsubscribe at any time.

What do we do with your name and email address?

The answer is, we send you a monthly newsletter.

We don’t –

Use your information to target you with offers.

Send any more than one newsletter per month.

Add you to any other lists, (we do not in fact have any other mailing lists).

Our monthly newsletter mailing list is held securely by Mailchimp. Your personal information (your email address and name) is not sold or given to any other third party.

When Will You Hear From Us?

If you make an order you will get a confirmation email after you have completed checkout, and you will get an Order Completed email to let you know your order has dispatched.

If we have a question about your order information we will email you before dispatch to clarify any details that we are not sure about (for example if your shipping address does not include a postcode).

If you buy a Virtual Yarns Gift Voucher (or if someone buys you a gift Voucher)  the Voucher will be emailed to you.

If you create a customer account at checkout your will receive an email acknowledging that your account is set up.

If you buy a Project Class or Creative Course product with a video class your membership details to our steek dot scot tutorial website will be emailed to you.

If you email us or use our Contact Us form we will reply to your enquiry.

If you sign up for our newsletter then about once a month (but no more than that) you will receive an email telling you what Alice & Jade are currently up to in knitting and/or photography. It will also mention any new additions to our website and occasionally tell you how our cows and calves getting on.