Alice Starmore® yarns are sold both loose and in the form of kits.
Alice Starmore® Scottish Fleet and Bainin yarns are sold in machine-made balls of weight 100g nett at standard conditions.
Alice Starmore® Hebridean yarn is an artisan product and is hand-skeined. The skeins may vary slightly in weight. It is priced per 25g of 2 Ply yarn and per 50g of 3 Ply yarn.
Each order is weighed to ensure that you will receive – at minimum – the full weight ordered, regardless of number of skeins. Our yarn is kept and weighed at standard nett conditions. Our balances are checked daily using analytical weights to ensure that they are accurate at all times.
Our pattern-inclusive kits are made up in skeins of varying weight, according to the amounts required for each project. Every project on our website has been knitted here at Virtual Yarns, so we know precisely how much yarn is required to make them. Each kit contains that amount plus an extra 8 per-cent more yarn. This is enough yarn to knit a swatch and the project, PROVIDED THE INSTRUCTIONS ARE FOLLOWED FOR THE SIZE ORDERED.
The extra 8 per-cent allows reasonable leeway for knitter error. Kits are made up by hand to order, and each yarn amount is carefully weighed. If a skein weighs more than required then the customer receives a few free grams.
We can accept payment by VISA, MasterCard, MasterCard Debit, Maestro, Solo, Visa Delta and Paypal.
We can only accept payments in British Pounds Sterling (GB £).
Browse the site and fill your shopping basket as you go along.
Click BASKET in the middle top of the website page at any time to see the contents of your shopping cart. You can also edit your basket contents on the shopping basket page.
When you are ready to make your completed order, you will have to fill in the secure order form and choose your payment method of Paypal or SECURE TRADING Ltd, which specialises in secure global e-commerce payments. For information on this company, see their website at www.securetrading.com.
You will be asked to enter your name, mailing address, phone number and credit card details.
No. Customers of Virtual Yarns are not currently charged VAT on their orders.
Prices on this website do not currently include VAT.
Only if the order value is under £25 (see Delivery Information).
Delivery is free on orders of £25 and over.
PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY ADDRESS.
It is the customers responsibility to provide us with the correct address for delivery. If the address is incorrect the goods are returned to us. Postal charges will be applied to the customer in order to re-send the goods to the correct address.
We aim to dispatch within 4 working days of receipt of your order.
Your credit card details will be processed on a secure server operated by SECURE TRADING Ltd. An authorisation request will be passed to the appropriate bank.
If the authorisation process is successful, then Secure Trading Ltd will e-mail your order to us for fulfillment. Please note that we will NOT be given your credit card number.
An e-mail will be sent to you to confirm your order. You should keep the order reference number that it contains.
Your credit card will be debited on despatch of your goods.
Contact Virtual Yarns by e-mailing:
Make sure you state your name, full delivery address, and order reference number.
Then describe your complaint or problem. All complaints will be dealt with fairly and in confidence. Your complaint will be actioned within 3 working days. This does not affect your statutory rights, which will be strictly adhered to at all times.
You should inform us of complaints within 7 working days of your order being delivered.
No. Virtual Yarns will not disclose your personal details. We do not share information or sell it to any third parties whatsoever.
We hope you will enjoy using our yarns.
All yarn packs for specific knitting projects include enough yarn to make a swatch.
It is vitally important that you make a swatch before starting to knit your project.
We guarantee that all orders of yarn and kits will contain the same dye lot of any single colour included.