Alice Starmore yarns are sold both loose and in the form of kits.

Alice Starmore Hebridean yarn is an artisan product and is hand-skeined. The skeins may vary in weight and orders for loose skeins are made up to the weight purchased. It is priced per 50g of 2 Ply yarn and per 50g of 3 Ply yarn.

Each order is weighed to ensure that you will receive – at minimum – the full weight ordered, regardless of number of skeins. Our yarn is kept and weighed at standard nett conditions. Our balances are checked daily using analytical weights to ensure that they are accurate at all times.

Our pattern-inclusive kits are made up in skeins of varying weight, according to the amounts required for each project. Every project on our website has been knitted here at Virtual Yarns, so we know precisely how much yarn is required to make them. Each kit contains that amount plus an extra 8 per-cent more yarn. This is enough yarn to knit a swatch and the project, PROVIDED THE INSTRUCTIONS ARE FOLLOWED FOR THE SIZE ORDERED.

The extra 8 per-cent allows reasonable leeway for knitter error. Kits are made up by hand to order, and each yarn amount is carefully weighed. If a skein weighs more than required then the customer receives a few free grams.

We can accept payment by Credit or Debit Cart and Paypal Account.

We can only accept payments in British Pounds Sterling (GB £).

Browse the site and fill your shopping basket as you go along.

Click BASKET in the middle top of the website page at any time to see the contents of your shopping cart. You can also edit your basket contents on the shopping basket page.

When you are ready to make your completed order, you will have to fill in the secure order form and choose your payment method of Paypal account or Debit or Credit Card. Paypal processes both types of payment and specialises in secure global e-commerce payments.

You will be asked to enter your name, mailing address, phone number and credit card details.

The online portion of our Video classes and Creative Course 1 is accessed via our steek.scot website. You will need a computer and an internet connection to access the content. In the event of any or all of our Video Classes being discontinued we will continue to offer the online content for a year from date of purchase. Creative Course 1 membership is available for 1 year from date of purchase.

Video Classes and Courses are for the use of private, individual customers only, membership logins should not be shared or video content broadcast, shared or used for any commercial purpose.

No. Customers of Virtual Yarns are not currently charged VAT on their orders at point of sale. If you are ordering from another country outside GB then customs in your own country may apply VAT, handling or customs charges.

Prices shown on this website do not currently include VAT.

You can find the delivery information and delivery charges relevant to your location toward the bottom of this page.

PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY ADDRESS.
It is the customers responsibility to provide us with the correct address for delivery. If the address is incorrect the goods are returned to us. Postal charges will be applied to the customer in order to re-send the goods to the correct address.

We aim to process orders within a 4 working day period.

Your payment details will be processed on a secure server operated by Paypal. An authorisation request will be passed to the appropriate bank.

If the authorisation process is successful, then Paypal will notify our website of your order. Please note that we will NOT be given your credit card number.

An e-mail will be sent to you to confirm your order. You should keep the order reference number that it contains.

Contact Virtual Yarns by using our contact form.

Make sure you state your name, email address and order reference number.

Then describe your complaint or problem. All complaints will be dealt with fairly and in confidence. Your complaint will be actioned within 3 working days. This does not affect your statutory rights, which will be strictly adhered to at all times.

You should inform us of complaints within 7 working days of your order being delivered.

No. Virtual Yarns will not disclose your personal details other than what is required for the processing of your order, for example details will be shared with Paypal who process our payment information, and Royal Mail who distribute our packages. We do not sell information to any third parties.

We hope you will enjoy using our yarns.

All yarn packs for specific knitting projects include enough yarn to make a swatch.

It is vitally important that you make a swatch before starting to knit your project.

We guarantee that all orders of yarn and kits will contain the same dye lot of any single colour included.