Our online shop is open again after a 10 week lockdown period in line with government and expert guidance. We are now using staggered work hours to avoid peak times on public transport and we are keeping to the 2m physical distancing rule. This means that order processing times are slower than usual but it is worth the wait to make sure that we all stay safe.
We send all international orders by a Royal Mail Tracked service. Because of the coronavirus pandemic, postal services are experiencing slower delivery times. Your package may take longer than usual to get to you, but you will be able to track its progress on the journey.
UK orders are sent by Royal Mail First Class. Currently First Class packages within the U.K are taking about 3 days to arrive.
Alice Starmore yarns are sold both loose and in the form of kits.
Alice Starmore Hebridean yarn is an artisan product and is hand-skeined. The skeins may vary slightly in weight. It is priced per 25g of 2 Ply yarn and per 50g of 3 Ply yarn.
Alice Starmore Bainin yarns is sold in machine-made balls of weight 100g nett at standard conditions.
Each order is weighed to ensure that you will receive – at minimum – the full weight ordered, regardless of number of skeins. Our yarn is kept and weighed at standard nett conditions. Our balances are checked daily using analytical weights to ensure that they are accurate at all times.
Our pattern-inclusive kits are made up in skeins of varying weight, according to the amounts required for each project. Every project on our website has been knitted here at Virtual Yarns, so we know precisely how much yarn is required to make them. Each kit contains that amount plus an extra 8 per-cent more yarn. This is enough yarn to knit a swatch and the project, PROVIDED THE INSTRUCTIONS ARE FOLLOWED FOR THE SIZE ORDERED.
The extra 8 per-cent allows reasonable leeway for knitter error. Kits are made up by hand to order, and each yarn amount is carefully weighed. If a skein weighs more than required then the customer receives a few free grams.
We can accept payment by VISA, MasterCard, MasterCard Debit, Maestro, Solo, Visa Delta and Paypal.
We can only accept payments in British Pounds Sterling (GB £).
Browse the site and fill your shopping basket as you go along.
Click BASKET in the middle top of the website page at any time to see the contents of your shopping cart. You can also edit your basket contents on the shopping basket page.
When you are ready to make your completed order, you will have to fill in the secure order form and choose your payment method of Paypal or SECURE TRADING Ltd, which specialises in secure global e-commerce payments. For information on this company, see their website at www.securetrading.com.
You will be asked to enter your name, mailing address, phone number and credit card details.
No. Customers of Virtual Yarns are not currently charged VAT on their orders.
Prices on this website do not currently include VAT.
The Covid 19 crisis has seriously affected postal services across the world. Up until this point commercial passenger flights were utilized for package transportation, especially in larger countries such as the U.S.A, Canada and Australia. With the huge decrease in passenger flights this method is no longer possible, and delivery companies are having to find alternative transportation, which is driving costs up and slowing delivery times.
All of our International packages are sent by Royal Mail Tracked, which is an expensive service that allows packages to be logged more carefully within the delivery system. The cost of all Royal Mail services have increased because of the Covid 19 pandemic. To give an example, last July sending a patterncard kit such as Henry VIII internationally would have cost £8-10. From now onwards it will cost £18-20 not including packaging.
We are not expecting our international customers to cover the entire cost of their order delivery. We will continue to pay part of your postage and packaging costs, but we are asking our international customers to contribute to their shipping costs as follows –
Tracked International Shipping Costs
Orders up to £150 to a single address – Total Shipping £10
Orders up to £175 to a single address – Total Shipping £15
Orders up to £250 to a single address – Total Shipping £20
Orders up to £350 to a single address – Total Shipping £30
Orders up to £450 to a single address – Total Shipping £40
Orders over £451 to a single address – Total Shipping £50
This scale reflects the fact that larger orders will go in separate boxes. For example, an order of £350 will be sent out in three separate packages costing us roughly £15-£20 each, not including packaging.
All of our UK parcels are sent by Royal Mail 1st Class. Shipping times within the UK are relatively normal at the present time, with packages taking 2-3 days on average. Postage and packaging costs have risen but we are not expecting our UK customers to cover the entire cost of their order delivery. We will continue to pay part of your postage and packaging costs, but we are asking our UK customers to contribute to their shipping costs as follows –
UK Shipping Costs
Orders up to £100 to a single address – Total Shipping £3
Orders up to £200 to a single address – Total Shipping £5
Orders up to £300 to a single address – Total Shipping £7
Orders up to £400 to a single address – Total Shipping £10
Orders over £401 to a single address – Total Shipping £15
This scale reflects the fact that larger orders will go in separate boxes. For example, an order of £350 will be sent out in 3 separate packages, each costing us roughly £5.50-7.50 each, not including packaging.
PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY ADDRESS.
It is the customers responsibility to provide us with the correct address for delivery. If the address is incorrect the goods are returned to us. Postal charges will be applied to the customer in order to re-send the goods to the correct address.
Your credit card details will be processed on a secure server operated by SECURE TRADING Ltd. An authorisation request will be passed to the appropriate bank.
If the authorisation process is successful, then Secure Trading Ltd will e-mail your order to us for fulfillment. Please note that we will NOT be given your credit card number.
An e-mail will be sent to you to confirm your order. You should keep the order reference number that it contains.
Your credit card will be debited on despatch of your goods.
Contact Virtual Yarns by e-mailing:
Make sure you state your name, full delivery address, and order reference number.
Then describe your complaint or problem. All complaints will be dealt with fairly and in confidence. Your complaint will be actioned within 3 working days. This does not affect your statutory rights, which will be strictly adhered to at all times.
You should inform us of complaints within 7 working days of your order being delivered.
No. Virtual Yarns will not disclose your personal details. We do not share information or sell it to any third parties whatsoever.
We hope you will enjoy using our yarns.
All yarn packs for specific knitting projects include enough yarn to make a swatch.
It is vitally important that you make a swatch before starting to knit your project.
We guarantee that all orders of yarn and kits will contain the same dye lot of any single colour included.