Delivery Information

Alice Starmore Hebridean 2 Ply pure new British wool hand knitting Yarn

We are currently open to orders. Due to the current pandemic we are staying socially distanced and safe in the workplace. This means that orders can take longer than usual to process and dispatch. Delivery times may also be longer than usual as postal services work to cope with the challenges that the pandemic has brought to shipping and delivery.

 

Ordering from Russia

Customers ordering for shipping to Russia will need to provide an Addressee Identification Reference Number. This is a requirement for Russian customs and orders cannot be sent without the reference number. Please add it to the Order Notes section of the checkout.

 

Ordering from the European Union:

For all EU customers, you may be aware that Great Britain left the EU on the 1st of January 2021, so unfortunately as a result there are changes in the way packages will now be imported from Scotland to countries within the EU. It is important that you note the following –

• Your package will be processed through Customs in your own country, where VAT and handling/duty charges will be applied at a rate set by your own country. Our yarns and patterncards are all made in Great Britain, so will not attract tariff charges, though VAT and handling will be payable.

• Our books are printed in Hong Kong, so may attract additional tariff charges.

• Once your package has been processed through Customs you will need to pay the VAT and any handling or duty charges before the package will be delivered. Most countries have a set per package handling charge for processing through Customs, and this will vary from country to country.

It is vital that our EU customers are aware of the charges levied by EU countries on packages sent by us. We hope that in the future we will once more be part of the EU, but for now the situation for packages crossing from the Great Britain to the EU is as outlined above.

Please note that this may also apply to orders from Northern Ireland, which remains part of the EU.

These changes do not apply to British and Rest of World customers.

 

Ordering from New Zealand

There is currently a Royal Mail surcharge of £6.80 per package to New Zealand on top of the usual International Tracked costs. This is due to the decrease in flights to and from Europe and New Zealand making postage logistally and financially more difficult. We hope that in future this surcharge will be removed, but in the interim we have added the surcharge on to the postage cost for customers in New Zealand.