Delivery Information

Alice Starmore Hebridean 2 Ply pure new British wool hand knitting Yarn

Are You Ordering from outside the UK?

Virtual Yarns is based in Scotland, which is in the UK. Customs officials in countries outside the UK may levy VAT/taxes or handling/duty charges/tariffs on incoming packages from other countries. Customs charges vary from country to country. Some countries may have no charges, others may have a percentage rate. Customs fees are paid by the recipient of the package to their own government. Payment of any such charges is the responsibility of the recipient of the package.

Important Note For USA Based Customers

The US Government has imposed a tariff on packages entering the USA.

We are using the Royal Mail PDDP (Postal Delivered Duties Paid) service so that you can prepay your 10% tariff and handling at point of sale. You can see your total outlay in your basket before you buy. The 10% tariff is itemised and the handling has been added in to the total US shipping charge.

As your package is being sent via a PDDP method there will be no further charge from US customs or USPS when your package lands in the USA.

We have received a number of emails asking if USPS will additionally add an $80 charge to packages. This is not the case, there will be no additional charges when your package lands.

You can read more about this in the menu below under the USA Based Customers heading.

How are orders delivered?

For addresses within the UK we deliver by Royal Mail 1st Class.

For addresses outside the UK we dispatch our orders by International Tracked Air Mail through Royal Mail, the UK’s national postal service. The International Tracked Service delivers to the following countries:

Aland Islands
Andorra
Australia
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
India
Ireland (Republic of)
Italy
Japan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
San Marino
Serbia
Singapore
Slovak Republic
Slovenia
South Korea (Republic of)
Spain
Sweden
Switzerland
Taiwan
Turkey
USA
Vatican City State

Wars and natural disasters can cause these links to be severed from time to time. To check that Royal Mail can deliver to your country go to the Royal Mail website at:

http://www.royalmail.com/internationalupdates

For customers located in countries which are not covered by the International Tracked service we can ship to 3^rd party couriers with a depot within the U.K, but all arrangements and postal costs from the courier address onward would be the responsibility of the customer. For more information please contact info@virtualyarns.com

Where will my order be mailed from?

What address should I give?

The delivery address that you give must be the FULL mailing address that you use in your country’s national mail service. PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY NAME AND ADDRESS. It is the customer's responsibility to provide us with the correct address for delivery. If the address is incorrect and the goods are returned to us, postal charges will be applied in order to re-send the goods to the correct address.

UK Shipping Costs

UK Shipping Costs

Orders up to £100 to a single address – Total Shipping £5

Orders up to £150 to a single address – Total Shipping £7

Orders up to £250 to a single address – Total Shipping £10

Orders up to £350 to a single address – Total Shipping £15

Orders up to £450 to a single address – Total Shipping £20

Orders up to £550 to a single address – Total Shipping £25

Orders up to £650 to a single address – Total Shipping £30

This scale reflects the fact that larger orders will weigh more and will go in separate boxes. All of our UK parcels are sent by Royal Mail 1^st Class. Shipping times within the UK are 2-3 days on average.

Please contact us if you wish to make an order over the value of £650.

Tracked International Shipping Costs

Tracked International Shipping Costs

Orders up to £150 to a single address – Total Shipping £10

Orders up to £175 to a single address – Total Shipping £15

Orders up to £250 to a single address – Total Shipping £20

Orders up to £350 to a single address – Total Shipping £30

Orders up to £450 to a single address – Total Shipping £40

Orders over £451 to a single address – Total Shipping £50

Orders over £551 to a single address – Total Shipping £60

Orders over £651 to a single address – Total Shipping £70

Orders over £751 to a single address – Total Shipping £80

Orders over £851 to a single address – Total Shipping £90

Orders over £951 to a single address – Total Shipping £100

This scale reflects the fact that larger orders weigh more and will go in separate boxes.

Please contact us if you wish to make an order over the value of £1000.

USA based customers will have an additional £1 added to the shipping for the PDDP Royal Mail service.

When will my order be dispatched?

Will I be charged customs duty?

We are located in Great Britain so there are no Customs charges on British orders. Customs officials in countries outside Great Britain may levy VAT/taxes or handling/duty charges on incoming packages. Payment of any such charges is the responsibility of the recipient of the package and not Virtual Yarns Ltd. If the recipient refuses to pay such charges then the package will be returned to us and it may attract further charges on entering Britain. If a package is returned to us due to customer refusal to pay import charges, then a refund will be given for the cost of the goods minus any charges incurred by Virtual Yarns Ltd when the package returns through British Customs.

USA Based Customers

We are open to orders from the USA and have been sending with no issues since the 29th of August. Delivery times are no longer than usual.

The US Government has imposed a tariff on packages entering the USA.

We are using the Royal Mail PDDP (Postal Delivered Duties Paid) service so that you can prepay your 10% tariff (UK origin goods have a 10% tariff) and handling fee at point of sale. You can see your total outlay in your basket before you buy. The 10% tariff is itemised and the handling of £1 per package has been added in to the total US shipping charge.

As your package is being sent via a PDDP method there will be no further charge from US customs or USPS when your package lands in the USA.

We have received a number of emails asking if USPS will additionally add an $80 charge to packages. This is not the case, there will be no further charge when your package lands in US customs. The confusion over this has arisen because the US government is giving carriers the option to use a flat rate ($80 for UK) for all packages for six months if they are not able to provide a system for the 10% IEEPA tariff rate. Royal Mail is using the IEEPA percentage based rate and has their system set up. Royal Mail is not using the flat rate.

After your order has been processed we pass your tariff and handling payment on to our carrier Royal Mail, who will then pay it to US Customs when your package begins its transit journey. This means that your package will go through Customs in the US without any further charges on landing from customs or USPS as you will already have paid the tariff at point of sale.

Our digital only Creative Course 1, 2 & 3, the Infinite Cable Class and the Weaving Class and Weaving Design Plans are unaffected by this change as they are not physical products. These will not be subject to the tariff and there will be no change to the www.steek.scot website where these are purchased.

This is the Royal Mail Information on the tariff which will be applicable to items of UK origin sent via Royal Mail:

"For postal imports into the USA via the international postal network, items will be assessed for duties using only the country-specific tariffs (known as IEEPA tariffs). These tariffs work as a % applicable to the value of goods based on the item/s country of origin (manufacture). For example, items with a UK country of origin, will incur a 10% tariff on the value of those items."

Are you ordering from the European Union?

For all EU customers, you may be aware that Great Britain left the EU on the 1st of January 2021, so unfortunately as a result there are changes in the way packages will now be imported from Scotland to countries within the EU. It is important that you note the following –

• Your package will be processed through Customs in your own country, where VAT and handling/duty charges will be applied at a rate set by your own country. Our yarns and patterncards are all made in Great Britain, so will not attract tariff charges, though VAT and handling will be payable.

• Our books are printed in Hong Kong, so may attract additional tariff charges.

• Once your package has been processed through Customs you will need to pay the VAT and any handling or duty charges before the package will be delivered. Most countries have a set per package handling charge for processing through Customs, and this will vary from country to country.

It is vital that our EU customers are aware of the charges levied by EU countries on packages sent by us. We hope that in the future we will once more be part of the EU, but for now the situation for packages crossing from the Great Britain to the EU is as outlined above.

How long will delivery take?

What if my order does not arrive?

First check the tracking number provided. If you cannot locate the package using your tracking number please contact Virtual Yarns by e-mailing: support@virtualyarns.com

Make sure you state your name, full delivery address, and order reference number if possible.

Before contacting us, please check to see if there are any issues (eg. severe weather) causing mail delays to your country. You can check at the Royal Mail website –

http://www.royalmail.com