For addresses within the UK we deliver by Royal Mail 1st Class.

For addresses outside the UK we dispatch our orders by International Tracked Air Mail through Royal Mail, the UK’s national postal service. The International Tracked Service delivers to the following countries:

Aland Islands
Andorra
Australia
Austria
Belgium
Brazil
Canada
Croatia
Cyprus
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland (Republic of)
Israel
Italy
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Russian Federation
San Marino
Serbia
Singapore
Slovak Republic
Slovenia
South Korea (Republic of)
Spain
Sweden
Switzerland
Taiwan
Turkey
USA
Vatican City State

Wars and natural disasters can cause these links to be severed from time to time. To check that Royal Mail can deliver to your country go to the Royal Mail website at:

http://www.royalmail.com/internationalupdates

For customers located in countries which are not covered by the International Tracked service we can ship to 3^rd party couriers with a depot within the U.K, but all arrangements and postal costs from the courier address onward would be the responsibility of the customer. For more information please contact info@virtualyarns.com

Virtual Yarns is a Scottish company. Our warehouse and dispatch point is located at –

Virtual Yarns Ltd
Suite 2/8
60 Brook Street
GLASGOW G40 2AB
GREAT BRITAIN

The delivery address that you give must be the FULL mailing address that you use in your country’s national mail service. PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY NAME AND ADDRESS. It is the customer's responsibility to provide us with the correct address for delivery. If the address is incorrect and the goods are returned to us, postal charges will be applied in order to re-send the goods to the correct address.

UK Shipping Costs

Orders up to £100 to a single address – Total Shipping £3

Orders up to £200 to a single address – Total Shipping £5

Orders up to £300 to a single address – Total Shipping £7

Orders up to £400 to a single address – Total Shipping £10

Orders over £401 to a single address – Total Shipping £15

All of our UK parcels are sent by Royal Mail 1^st Class. Shipping times within the UK are relatively normal at the present time, with packages taking 2-3 days on average. Postage and packaging costs have risen but we are not expecting our UK customers to cover the entire cost of their order delivery. We will continue to pay part of your postage and packaging costs, but we are asking our UK customers to contribute to their shipping costs as given above.

This scale reflects the fact that larger orders will go in separate boxes. For example, an order of £350 will be sent out in 3 separate packages, each costing us roughly £5.50-7.50 each, not including packaging.

Tracked International Shipping Costs

Orders up to £150 to a single address – Total Shipping £10

Orders up to £175 to a single address – Total Shipping £15

Orders up to £250 to a single address – Total Shipping £20

Orders up to £350 to a single address – Total Shipping £30

Orders up to £450 to a single address – Total Shipping £40

Orders over £451 to a single address – Total Shipping £50

All of our International packages are sent by Royal Mail Tracked, which is an expensive service that allows packages to be logged more carefully within the delivery system. The cost of all Royal Mail services have increased because of the Covid 19 pandemic. To give an example, last July sending a patterncard kit such as Henry VIII internationally would have cost £8-10. From now onwards it will cost £18-20 not including packaging.

We are not expecting our international customers to cover the entire cost of their order delivery. We will continue to pay part of your postage and packaging costs, but we are asking our international customers to contribute to their shipping costs as shown above.

This scale reflects the fact that larger orders will go in separate boxes. For example, an order of £350 will be sent out in three separate packages costing us roughly £15-£20 each, not including packaging.

We aim to dispatch your order within 4 working days of our receiving it.

If you live outside the European Union, then your government may charge customs duty on packages of yarn sent by us. Any such customs duties are payable by the customer, not Virtual Yarns.

UK Delivery Time - approximately 3 working days

International Delivery Times

The Covid 19 crisis has seriously affected international postal services across the world. Up until this point commercial passenger flights were utilized for package transportation, especially in larger countries such as the U.S.A, Canada and Australia. With the huge decrease in passenger flights this method is no longer possible, and delivery companies are having to find alternative transportation, which is driving costs up and slowing delivery times.

EUROPEAN UNION  Delivery time approximately 7-20 working days.

REST OF WORLD  Delivery time appoximately 4 weeks.

First check the tracking number provided. If you cannot locate the package using your tracking number please contact Virtual Yarns by e-mailing: support@virtualyarns.com

Make sure you state your name, full delivery address, and order reference number if possible.

Before contacting us, please check to see if there are any issues (eg. severe weather) causing mail delays to your country. You can check at the Royal Mail website –

http://www.royalmail.com