For addresses in the UK we deliver by Royal Mail 1st Class.

For addresses outside the UK we dispatch our orders by contract tracked air mail through Royal Mail, the UK’s national postal service, which has links with the postal services of most other countries. Unfortunately we cannot deliver any items to countries that do not have links to Royal Mail.

Wars and natural disasters can cause these links to be severed from time to time. To check that Royal Mail can deliver to your country go to the Royal Mail website at:

http://www.royalmail.com/internationalupdates

Virtual Yarns is a Scottish company. Our warehouse and dispatch point is located at –

Virtual Yarns Ltd
Suite 2/8
60 Brook Street
GLASGOW G40 2AB
GREAT BRITAIN

The delivery address that you give must be the FULL mailing address that you use in your country’s national mail service. PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY NAME AND ADDRESS. It is the customer's responsibility to provide us with the correct address for delivery. If the address is incorrect and the goods are returned to us, postal charges will be applied in order to re-send the goods to the correct address.

Delivery is free on orders of £50 and over.

For orders under £50, shipping is charged as follows:

UK  £5
EUROPEAN UNION  £10
REST OF WORLD  £10

We aim to dispatch your order within 4 working days of our receiving it.

If you live outside the European Union, then your government may charge customs duty on packages of yarn sent by us. Any such customs duties are payable by the customer, not Virtual Yarns.

UK  Delivery time approximately 3 working days

EUROPEAN UNION  Delivery time approximately 7 working days, with the exception of FRANCE, DENMARK, SWEDEN, THE NETHERLANDS and POLAND, where delivery sometimes takes about 28 days.

REST OF WORLD  Delivery time approximately 14 working days

First check the tracking number provided. If you cannot locate the package using your tracking number please contact Virtual Yarns by e-mailing: support@virtualyarns.com

Make sure you state your name, full delivery address, and order reference number if possible.

Before contacting us, please check to see if there are any issues (eg. severe weather) causing mail delays to your country. You can check at the Royal Mail website –

http://www.royalmail.com