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International Shipping

Tracked International Shipping Costs

Orders up to £150 to a single address – Total Shipping £10

Orders up to £175 to a single address – Total Shipping £15

Orders up to £250 to a single address – Total Shipping £20

Orders up to £350 to a single address – Total Shipping £30

Orders up to £450 to a single address – Total Shipping £40

Orders over £451 to a single address – Total Shipping £50

Orders over £551 to a single address – Total Shipping £60

Orders over £651 to a single address – Total Shipping £70

Orders over £751 to a single address – Total Shipping £80

Orders over £851 to a single address – Total Shipping £90

Orders over £951 to a single address – Total Shipping £100

This scale reflects the fact that larger orders weigh more and will go in separate boxes.

Please ensure that you check our DELIVERY INFORMATION page for full details.

UK Shipping

All of our UK parcels are sent by Royal Mail 1^st Class. Shipping times within the UK are relatively normal at the present time, with packages taking 2-3 days on average. Postage and packaging costs have risen but we are not expecting our UK customers to cover the entire cost of their order delivery. We will continue to pay part of your postage and packaging costs, but we are asking our UK customers to contribute to their shipping costs as follows –

UK Shipping Costs

Orders up to £100 to a single address – Total Shipping £3

Orders up to £200 to a single address – Total Shipping £5

Orders up to £300 to a single address – Total Shipping £7

Orders up to £400 to a single address – Total Shipping £10

Orders over £401 to a single address – Total Shipping £15

This scale reflects the fact that larger orders will go in separate boxes. For example, an order of £350 will be sent out in 3 separate packages, each costing us roughly £5.50-7.50 each, not including packaging.

Please ensure that you check our DELIVERY INFORMATION page for full details.

Our pattern-inclusive kits are made up in skeins of varying weight, according to the amounts required for each project. Every project on our website has been knitted here at Virtual Yarns, so we know precisely how much yarn is required to make them. Each kit contains that amount plus an extra 8 per-cent more yarn. This is enough yarn to knit a swatch and the project, PROVIDED THE INSTRUCTIONS ARE FOLLOWED FOR THE SIZE ORDERED. The extra 8 per-cent allows reasonable leeway for knitter error. Kits are made up by hand to order, and each yarn amount is carefully weighed.

For further information, please check our PURCHASE INFORMATION page.

Please note that all of our yarns are supplied washed and therefore do not require to be washed or fulled after knitting, unless you have an accident. Generally speaking, your garments should not require cleaning/washing any more than a coat would.

All of our designs are made with 100% pure new wool yarns and should be washed either by hand with pure soap in hand hot-water, or in a front loading washing machine which has a specific wool programme using a small amount of non-biological detergent. We do not recommend the use of any fabric softeners or any additives that will remain in the fabric after rinsing.

If hand washing, dissolve a small amount of pure soap flakes – or if using a pure soap bar, grate the required amount – into hand-hot water. Ensure that the soap has thoroughly dissolved before immersing the piece. Use a gentle squeezing motion to wash; do not cause any friction by rubbing or scrubbing as this will cause the fibres to felt. Gently squeeze out the excess soapy water and rinse well in warm water. It is important to remove as much excess water as quickly as possible as the longer moisture is left in wool yarn, the more likely it is to shrink or felt.

The best method for removing water is to spin in a washing machine, but if you prefer to remove the water by hand then gently squeeze the piece to remove the main water load and then lay the piece flat on towels and roll up, squeezing out as much water as possible into the towels. You will have to use several towels and repeat the process to remove as much moisture as you can.

Alternatively, spin to remove the excess water. If using a top loading machine it is important to place the piece in a suitable pillowcase (white cotton is best) so that it does not wrap around the spindle and become distorted. For both top-loading machines and front-loading machines, it is vitally important to remove from the spinner as soon as it has stopped: otherwise the piece can become permanently creased.

In all cases, dry flat on towels away from direct heat/sunlight, and smooth gently into shape. You can place small towels – or even better, cut and finish old towelling into the garment shapes, such as sleeves etc – and place inside the garment so that the two layers are separate. This will greatly help speed up drying process.

For straight, dropped-shoulder pullover styles, a woolly board is an excellent method of drying as the garment is placed on the board and dried to size allowing air to circulate inside. The board can also be used for cardigans in this style so long as you tack the front bands closed using a strong cotton thread, which you then carefully remove once the garment has dried. Glove boards can also be used for gloves which will allow them to dry in perfect shape.