For addresses in the EU we dispatch our orders by International Tracked Air Mail through Royal Mail, the UK’s national postal service. This service partners with the national postal service within your own country. The International Tracked Service delivers within the EU to the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland (Republic of)
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden

Virtual Yarns is a Scottish company. Our warehouse and dispatch point is located at –

Virtual Yarns Ltd
Suite 2/8
60 Brook Street
GLASGOW G40 2AB
GREAT BRITAIN

The delivery address that you give must be the FULL mailing address that you use in your country’s national mail service. PLEASE CHECK THAT YOU GIVE US THE CORRECT DELIVERY NAME AND ADDRESS. It is the customer's responsibility to provide us with the correct address for delivery. If the address is incorrect and the goods are returned to us, postal charges will be applied in order to re-send the goods to the correct address.

Tracked International Shipping Costs

Orders up to £150 to a single address – Total Shipping £10

Orders up to £175 to a single address – Total Shipping £15

Orders up to £250 to a single address – Total Shipping £20

Orders up to £350 to a single address – Total Shipping £30

Orders up to £450 to a single address – Total Shipping £40

Orders over £451 to a single address – Total Shipping £50

Orders over £551 to a single address – Total Shipping £60

Orders over £651 to a single address – Total Shipping £70

Orders over £751 to a single address – Total Shipping £80

Orders over £851 to a single address – Total Shipping £90

Orders over £951 to a single address – Total Shipping £100

This scale reflects the fact that larger orders weigh more and will go in separate boxes.

Please contact us if you wish to make an order over the value of £1000.

We aim to dispatch your order within 4 working days of our receiving it.

For all EU customers, you may be aware that Great Britain left the EU on the 1st of January 2021, so unfortunately as a result there are changes in the way packages will now be imported from Scotland to countries within the EU. It is important that you note the following –

• Your package will be processed through Customs in your own country, where VAT and handling/duty charges will be applied at a rate set by your own country. Our yarns and patterncards are all made in Great Britain, so will not attract tariff charges, though VAT and handling will be payable.

• Our books are printed in Hong Kong, so may attract additional tariff charges.

• Once your package has been processed through Customs you will need to pay the VAT and any handling or duty charges before the package will be delivered. Most countries have a set per package handling charge for processing through Customs, and this will vary from country to country.

It is vital that our EU customers are aware of the charges levied by EU countries on packages sent by us. We hope that in the future we will once more be part of the EU, but for now the situation for packages crossing from the Great Britain to the EU is as outlined above.

International Delivery Time -  Delivery time approximately 2- 4 weeks.

First check the tracking number provided. If you cannot locate the package using your tracking number please contact us.

Make sure you state your name, full delivery address, and order reference number if possible.

Before contacting us, please check to see if there are any issues (eg. severe weather) causing mail delays to your country.

Customers have a statutory right to cancel their order up to 14 CALENDAR DAYS after their order is delivered. Customers must inform Virtual Yarns Ltd using the form on this page of their intention to cancel. The customer then has a further 14 CALENDAR DAYS to return the order. For any digital product such as a Creative Course or Project Class the content must not be accessed or downloaded within the refund period. Once the content is accessed or downloaded the return period is waived.

The address for returns is –

Virtual Yarns Ltd
Suite 2/8
60 Brook Street
GLASGOW G40 2AB
UK

Returned goods must be in unused condition. The amount paid for the goods and outward postage will be refunded upon receipt of the returned package. The customer is responsible for the cost of the return postage and we recommend that a tracked method is used.

Packages must be clearly marked RETURNED GOODS on the outside of the parcel.

Any Customs/VAT/Handling Charges levied by customs in the customers own country on import are the responsibility of the recipient of the package and not Virtual Yarns Ltd. Payment of any such charges is the responsibility of the recipient of the package; these charges are not made by or received by Virtual Yarns Ltd so cannot be refunded.

If the return is being requested before the customer has received the package then the return can be initiated by refusing the package at customs. The package will then be returned to us.